When other solicitors turned us down over the phone because our case was 'too complex' Knights visited us and took us on. We always felt that Knights were totally genuine in wanting to help us, were always sympathetic and sensitive to our problems and 'held our hands' all the way through the long litigation process.
There were obstacles along the way but our solicitor (Helen Niebuhr) never gave up, even when one barrister thought it was pointless to continue she fought all the way and found another barrister who took up the case. Help and friendly advice was always on hand and complexities explained so that we were never felt to be a 'nuisance'. I felt it was always a very personal service.
I would recommend Knights 100% and cannot praise all those who worked on our case enough from secretaries to senior solicitors, the service was first rate.